Shipping policy

SHIPPING POLICY

Crown Culture Beauty Supply (CCBS)
Last updated: April 26, 2026

Thank you for shopping with Crown Culture Beauty Supply. We are committed to delivering your beauty and hair products in a timely and secure manner.

PROCESSING TIME

All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are calculated and displayed at checkout.

Delivery times vary based on your location and shipping method selected.

Domestic Shipping (United States)

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

Delivery times are estimates and are not guaranteed.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

LOST, DELAYED, OR DAMAGED PACKAGES

Crown Culture Beauty Supply is not responsible for shipping carrier delays, lost packages, or damages that occur during transit.

If your package is:

  • Damaged → Contact the shipping carrier to file a claim

  • Lost or delayed → Contact the carrier first using your tracking number

We recommend keeping all packaging materials and damaged items when filing claims.

We will assist where possible, but final responsibility lies with the carrier once the order has shipped.

ADDRESS ACCURACY

Customers are responsible for providing the correct shipping address at checkout.

We are not responsible for:

  • Incorrect addresses entered by the customer

  • Orders marked delivered by the carrier

  • Packages returned due to incorrect address information

SHIPPING & RETURNS ALIGNMENT

All shipping terms work in alignment with our Return & Refund Policy:

  • Return requests must be made within 5 days of delivery

  • Items must be approved before return shipment

  • Proof of delivery confirmation may be required

CHARGEBACK POLICY NOTICE

By placing an order, you agree that shipping issues must be resolved directly with Crown Culture Beauty Supply or the shipping carrier.

We do not accept chargebacks as a method of dispute resolution.

CONTACT INFORMATION

For shipping questions or support, contact us at:
shavonnllc@representative.com